including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape the future of our MPS organization and enhance the overall … buy-in from key stakeholders. Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization. Identify areas for processimprovement and redesign business processes to deliver improved operational and financial outcomes. Utilize data insights to identify improvement opportunities and make informed business decisions. Lead a high … methodology (desirable) A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful transformation initiatives. Demonstrated experience in change management, processimprovement, data analysis, and stakeholder management. Excellent communication skills (verbal, written and presentation) Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks. Technically competent More ❯
including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape the future of our MPS organization and enhance the overall … buy-in from key stakeholders. Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization. Identify areas for processimprovement and redesign business processes to deliver improved operational and financial outcomes. Utilize data insights to identify improvement opportunities and make informed business decisions. Lead a high … methodology (desirable) A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful transformation initiatives. Demonstrated experience in change management, processimprovement, data analysis, and stakeholder management. Excellent communication skills (verbal, written and presentation) Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks. Technically competent More ❯
ability to translate complex data into clear, actionable insights and reports. Excellent communication and stakeholder management skills at all organisational levels. Experience in HR project management, system implementation, and process improvement. Knowledge of GDPR and UK data protection requirements. CIPD Level 7 (or equivalent) is desirable. Why Join the business? This is a high-impact role where your expertise More ❯
