Service Delivery Manager
- Location
- Peterborough, England, United Kingdom
where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Service Delivery Manager is responsible for the commercial, contractual, and operational governance of managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. 1. Service Governance & Contract Management Ensure services are delivered in line with contractual ...