Technical Account Manager (Managed Services)
- Location
- Peterborough, England, United Kingdom
leverage the breadth of the CDW portfolio across managed services, workplace, cloud, security, infrastructure, lifecycle services, and associated technology solutions. Working alongside the Service Delivery Manager, who owns commercial and contractual governance, the TAM manages the technical relationship. This includes technical roadmap ownership, lifecycle and risk management, major incident … problem technical leadership, continual service improvement, and the identification of optimisation and modernisation opportunities. What Success Looks Like Stable, secure, and well-architected customer estates with reducing incident volumes. Clear, maintained technical roadmaps aligned to customer business objectives. Proactive identification and remediation of lifecycle, capacity, security, and obsolescence risks. ...