1 of 1 Permanent Analytics Jobs in Peterlee

through managing IVR routings making decisions to change routings to improve commercial results and or in emergency in support of the homes Introduce voice analytics to listen to calls Use voice analytics to understand the customer journey and service being received by our customers. Work alongside the Contact Centre … based on what's working Complete reporting reviews periodically, reviewing measurement in place and completing data analysis, identifying problem areas in reporting Use voice analytics to share feedback and reporting on the experience being offered, making recommendations for change or sharing best practice where relevant to drive improved quality ...