Customer Success Manager
- Hiring Organisation
- Office Angels
- Location
- Peterlee, County Durham, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £42,000 - £45,000 per annum
Role Working closely with the Product Account Manager , you'll take ownership of the customer journey within a customer-facing technology environment. From legal contract handover onwards, you'll become the primary point of contact for your customer portfolio, managing onboarding and implementation, driving product adoption, reviewing customer usage … Responsibilities Managing seamless handover from sales through to successful implementation Coordinating customer setup, access and operational readiness Delivering customer training remotely and onsite Managing legal and operational documentation Acting as the primary escalation point for customers Running regular account reviews and customer check-ins Reviewing customer usage and account performance ...