2 of 2 Permanent Applications Support Jobs in Poole

have partnered with a market leading software company based in Poole who are expanding their support function and are recruiting for application support Engineers. You will be working within a fantastic team who are responsible for the support and investigation and management of support … and hardware managed services Resolving issues, updating customers, closing tickets and documenting if required Handling inbound telephone calls Processing emails inbound to the Support team shared mailbox Creating/updating various support documentation/knowledge articles Investigating and troubleshooting reported issues with the team Escalation of … weekends) to VIP customers (rota based) On-site client support (when required) Required Professional Skills/Experience Service-desk experience Technical & Application support experience Experience working in an ITIL-based team Experience working within strict customer SLAs High competency in MS Office applications; Word, Excel More ❯

Job Title: Senior Application Support Analyst Location: Fully Remote Salary: £45,000 - £50,000 + benefits 24 Month Fixed Term Contract - Flexible Working Options Such as Part Time Considered Are you an experienced Microsoft Dynamics AX specialist looking for your next challenge? If so, this could be the … is about to undergo a major transformation programme to update their legacy Microsoft Dynamics AX estate and are looking to recruit a Senior Application Support Analyst to join their business applications team. The role will cover business as usual support for their existing Microsoft Dynamics … upgrades, ensuring minimal disruption to business operations. Work closely with IT, and other departments to ensure seamless integration and operation of AX. Administer business applications to maintain user access, security, integrity and system performance. Monitor application batch and integration processes and resolve processing or data flow issues. Manage knowledge More ❯