1 to 2 of 2 Permanent Customer Service Jobs in Poole with Remote Work Options

and supporting a large network environment (50+ sites) with multiple WAN technologies - Support experience of IP telephony and contact centre technologies - Experience in a customer support, service-level based environment and able to demonstrate application of ITIL Excellence in customer service is essential - Understanding of cloud more »

will undertake a fast-paced, technical role on a steep learning curve. It will be your responsibility to provide Networking & Telephony support and excellent customer service to our clients. Some of your responsibilities will include: - Use the ticketing system to log customer enquiries - Proactively monitor for traps … 2nd line support of faults and outages About you Knowledge and Experience required: - Passion for working within the Networking & Telephony field. - Ability to handle customer queries over the phone in a polite and professional way. - We are looking for candidates that have?either: - Completed a relevant Networking degree. - Achieved … an industry-standard networking certification (CCNA). - Experience working in a similar Service Desk IT/Network support role. Desirable skills: - Strong understanding of Networking fundamentals (routing, switching, TCP/IP, DNS). - Understanding of routing and redundancy protocols (BGP, OSPF, VRRP, HSPR). - Experience working within a Network more »