3 of 3 Permanent ITSM Jobs in Poole

stakeholder engagement skills Desirable Security certifications (CompTIA Security+, Microsoft SC-200/300/100) Knowledge of ISO 27001, NIST, CIS benchmarks Experience with ITSM tools BPSS or SC Clearance Key Attributes Strong problem-solving and analytical skills Ability to prioritise and perform under pressure Proactive, self-motivated, and driven ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

initial incident triage, determining scope, urgency and appropriate actions to mitigate threats Participate in the incident response process Support managing BAU request via the ITSM tool Support BAU activities such as daily checks Assisting with the analysis and trending of security log data Supporting triaging of vulnerabilities, response and mitigation ...