Application Support Engineer
Poole, Dorset, South West, United Kingdom
Yunex Limited
including real-time enterprise-level applications Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with … Excellent communication skills, with the ability to explain technical concepts to non-technical users Ability to work independently and collaboratively, building strong relationships with colleagues and customers Effective time management and prioritisation skills Desirable: Experience working within an ITIL framework Knowledge of Intelligent Traffic Control Systems Exposure to cybersecurity practices and standards Experience with software deployment and project management Understanding of database technologies and data analysis Relevant technology industry qualifications Familiarity with the software development lifecycle and user acceptance testing We offer A collaborative and supportive team environment Investment in personal development and support for professional memberships The chance to make a tangible impact on local communities through innovative traffic solutions 26 days holiday (rising to More ❯
Employment Type: Permanent
Posted: