2 of 2 Permanent Support Specialist Jobs in Poole

Leo Recruitment Limited - IT Recruitment Solutions 2nd Line Support Engineer Salary: Up to £32,000 (this salary may be slightly negotiable and can be discussed further, depending on your experience) Benefits You’ll Love: Profit Share Scheme: Be part of the Employee Ownership Trust and share in the company’s success. Fully funded certifications and training (worth thousands!). … remote working - you can work from home 2 days per week. Modern, well-equipped office designed for productivity and collaboration. Your Role in the Team: As a 2nd Line Support Engineer, you’ll be at the heart of the action: Device Setup: Manage end-to-end deployment for laptops, desktops, and tablets. Support Expertise: Handle and resolve IT … support queries and service requests with confidence. Project Work: Participate in exciting IT projects and on-site support as needed. IT Administration: Track hardware/software installations and update configuration management records. What You’ll Bring to the Table: Proven hands-on 2nd Line Support experience in a service desk role. Expertise in Microsoft 365, Exchange Online More ❯

Technical Support Specialist (Electrical Bias) Job Title: Technical Support Specialist (Electrical Bias) Location: Poole, Dorset Salary: Depending on experience Job type: Full Time, Permanent Reports To: Controls Manager Are you a former electrician ready to move beyond site work? Help install and maintain systems that save lives. This role is ideal if: You're an electrically … than manual labor. You pride yourself on solving problems quickly and explaining technical issues clearly to non-technical people. You value work that impacts life safety. Responsibilities include: Technical Support: Acting as the go-to expert for technical queries via phone, email, remote login, and CRM. Troubleshooting hardware, controls, and systems, especially in smoke ventilation, BMS, or fire safety … engineers with backup and verification. Continuous Improvement: Identifying recurring issues for engineering review, contributing to product development, building knowledge bases, and maintaining detailed records. Requirements: Proven experience in technical support, helpdesk, or remote engineering roles. Strong IT, systems, and fault-finding skills (hardware/software). Excellent communication skills, calmness under pressure, clarity when stressed. Familiarity with ticketing systems More ❯