3 of 3 Permanent User Acceptance Testing Jobs in Poole

individual play a key part in maintaining the smooth operation of ERP Applications across our group of businesses, managing support tickets, collaborating with internal teams and external suppliers on user support, user testing, and system integration. This is a great opportunity to utilise your ERP knowledge and train as an Application Support Analyst. Comprehensive onboarding and ongoing … users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming support tickets across internal applications Prioritize incidents based on business impact and user urgency; escalate when required. Log issues with suppliers where appropriate and maintain clear, timely status updates Integration Monitoring & Resolution Monitor and action system and data integration errors across group … scope, approvals, test evidence, and deployment steps are captured. Identify and report defects/configuration gaps; follow through to resolution and post-fix validation. User Support & Testing (UAT) Provide hands-on support to end users across Finance, Operations, and other functions of the businesses. Assis with User Acceptance Testing for code/configuration changes, deployments More ❯

Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize incidents based on business impact and user urgency; escalate when required. Highlight and progress Controlled Change Requests (CCRs) through the agreed process. Log issues with suppliers where appropriate and maintain clear, timely status updates Integration Monitoring … scope, approvals, test evidence, and deployment steps are captured. Identify and report defects/configuration gaps; follow through to resolution and post-fix validation. User Support & Testing (UAT) Provide hands-on support to end users across Finance, Operations, and other functions of the businesses. Assis with User Acceptance Testing for code/configuration changes, deployments … reproducible steps, logs, and clear business requirements. Follow up on unresolved tickets and communicate progress to stakeholders. Documentation & Knowledge Base Maintain up-to-date support documentation, standards, and end-user guides. Curate and publish resources to the internal knowledge base to enable self-service. Knowledge, Experience and Skills required Required High proficiency with Microsoft Office applications (Excel, Word, Outlook More ❯

support tickets across multiple applications, escalating issues as needed Monitor and resolve system integration errors between ERP, WMS, and other core systems Assist with change requests, bug tracking, and user acceptance testing Support end users across Finance, Operations, and other departments Coordinate with 3rd party suppliers to resolve issues efficiently Maintain documentation, guides, and internal knowledge resources More ❯