Remote Customer Success Specialist
- Hiring Organisation
- grabjobs
- Location
- Port Glasgow, Inverclyde, UK
lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with … Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. What you'll do Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product ...