IT Service Desk Analyst
Portishead, Somerset, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Avon and Somerset Police
good telephone manner along with your listening and diagnostic skills will be key in ensuring our customers receive an excellent customer experience. Main responsibilities: Answering incoming calls, providing first line technical support to employees Providing a high standard of customer service, demonstrating the ability to deal with people on all levels in an efficient and courteous manner. Completing planned … or scheduled maintenance tasks prioritising work in line with risk and impact service delivery. Providing support and direction to callers, minimising the downtime by solving customer problems where possible and escalating calls where required. Skills and Experience: Any customer service experience will be highly beneficial. Strong attention to detail and problem solving skills Any IT qualifications or self-taught … work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK. More ❯
Employment Type: Permanent
Salary: GBP 34,374 - 37,728 Annual
Posted: