2 of 2 DemandTrendPermanent IP Telephony Jobs in Portsmouth

Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior … telecoms/VoIP engineering At least 2years of work experience in a contact centre environment Extensively Hands-on with NICE CXone, Genesys, Avaya, or Cisco platforms Strong understanding of telephony, including SIP, PSTN, SBCs, and IP telephony Experience with API integration with CRMs (Salesforce, Dynamics) and enterprise systems Excellent stakeholder management across technical and business teams Certifications More ❯

UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the … and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry if your CV isn’t fully polished – let’s have More ❯