IT Service Assurance Lead (Infrastructure and Cloud Ops)
- Hiring Organisation
- SGN
- Location
- Portsmouth, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
changes, ensuring impacts are understood, risks managed, and end-to-end testing completed prior to production. Lead and participate in Major Incident and Problem Management, including 24/7 rota cover, working closely with Product Group, Service Quality, IT Operations, and suppliers. Ensure clear, timely communication of service events … outages through established service management processes. Drive continuous service improvement through the creation and management of Continuous Service Improvement Plans. Manage supplier performance, including SaaS providers, ensuring contractual obligations, service reviews, and change control processes are met. Oversee vulnerability management, knowledge management, and problem resolution ...