XPLAN Support Engineer
- Hiring Organisation
- Succession Wealth
- Location
- Greater Portsmouth Area, United Kingdom
XPLAN (in -house ‘Connect’) system. About The Role As a Support Engineer, you will be the primary point of contact for Connect system queries, ensuring timely resolution and excellent user experience. You’ll work closely with IT leadership, stakeholders, and suppliers to manage support tickets, troubleshoot issues, and contribute … system enhancements. Key Responsibilities Manage and respond to queries via the Connect support ticketing system and inbox. Build and code Model Office templates (Microsoft Word). Assist with data migration testing and liaise with providers and stakeholders. Perform user administration and maintenance. Test new product releases and support ...