IT Service Manager - SC Cleared
portsmouth, hampshire, south east england, United Kingdom
Fimatix
and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards, business needs, and third-party supplier capabilities. Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live. Conduct Service Management Readiness Testing to validate operational preparedness. Collaborate with … to ensure service designs meet functional and non-functional requirements. Coordinate with IT Security to complete all required health checks and security validations. Ensure Operational Acceptance Testing (e.g., performance, failover, event management) is incorporated into the master test plan. Identify, assess, and manage operational risks and … to non-technical audiences. Security & Compliance Coordinating IT health checks and ensuring compliance with security standards and policies. Operational Acceptance Testing (OAT) Planning and executing OAT scenarios such as performance, failover, and event management. Risk & Issue Management Identifying, tracking, and mitigating operational risks and issues during More ❯
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