1 of 1 Permanent Performance Measurement Jobs in Portsmouth

Monitor and manage SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report/communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Lead the investigation and resolution of product-related incidents and outages, working … point of escalation for critical issues, 24/7, ensuring effective and timely resolution, and communication, with relevant stakeholders and users. Conduct regular performance evaluations identifying risks, and opportunities for process improvement in product support, and best practices to enhance efficiency and effectiveness. Collaborate with suppliers through regular review ...