Business Incident Manager
- Location
- Preston, England, United Kingdom
Court Funds Office (CFO), and Help to Buy (HTB). The role ensures effective coordination of incident response activities, maintains clear and timely communication with internal stakeholders and clients, and drives continuous improvement through root cause analysis and incident trend reporting. Key Responsibilities Lead the management of business incidents from … business impact, risk, and customer detriment. Maintain control and oversight during live incidents, including facilitating incident calls/bridges and decision-making. Stakeholder & Client Communication Act as the primary point of contact for incident-related communication within the business and with NS&I/HMRC stakeholders. Provide clear, concise ...