4 of 4 Permanent SaaS Jobs in Prestwick

as a local partner, not a distant US vendor Preferred Qualifications 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment, preferably with AI tools. Full professional or native fluency in French and English, including comfort leading executive-facing conversations and writing customer-facing materials ...

cross‐functional initiatives that enhance the end‐to‐end client journey. What You Bring Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality. Exceptional relationship‐building and communication skills, with confidence engaging senior and executive stakeholders. Strength in delivering strategic account reviews, translating data into ...

escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow. You will: Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks … best practice across patching, hardening, device compliance, and access controls. What You’ll bring Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms. Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching. Comfortable with ITSM/ticketing, change ...

Operations. Ema’s customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . … both customer urgency and engineering quality 7. Required Qualifications 6–9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior ...