Techical Support Lead
- Hiring Organisation
- ClearCourse
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … manage technical incidents and escalations Triage and prioritise support tickets with Dev/SRE/DevOps Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues ...