Customer Support Coordinator – Reading £25,000 plus excellent benefits – based in their Reading office Unique opportunity to join a fantastic and growing (global) eLearning business. Purpose of the Customer Support Coordinator: The Customer Support Coordinator will be the first point of contact for clients, assisting with enquiries, product support, and troubleshooting. You will play a key role in maintaining client … satisfaction, supporting the delivery of their products, and ensuring efficient communication between customers and internal teams. Key Responsibilities for the Customer Support Coordinator: Respond to customer enquiries via email, phone, and online platforms in a timely and professional manner. Provide support and guidance on their products, tools, and assessments. Troubleshoot and resolve client issues, escalating complex problems to the relevant … patterns or recurring issues and provide feedback to improve products and processes. Support internal reporting on customer satisfaction, support requests, and service metrics. Skills & Experience for the Customer Support Coordinator: Previous experience in a customer support, client services, or coordination role. Strong communication skills, both written and verbal, with the ability to explain complex concepts clearly. Excellent organisational and time More ❯
Customer Support Coordinator - Reading £25,000 plus excellent benefits - based in their Reading office Unique opportunity to join a fantastic and growing (global) eLearning business. Purpose of the Customer Support Coordinator: The Customer Support Coordinator will be the first point of contact for clients, assisting with enquiries, product support, and troubleshooting. You will play a key role in maintaining client … satisfaction, supporting the delivery of their products, and ensuring efficient communication between customers and internal teams. Key Responsibilities for the Customer Support Coordinator: Respond to customer enquiries via email, phone, and online platforms in a timely and professional manner. Provide support and guidance on their products, tools, and assessments. Troubleshoot and resolve client issues, escalating complex problems to the relevant … patterns or recurring issues and provide feedback to improve products and processes. Support internal reporting on customer satisfaction, support requests, and service metrics. Skills & Experience for the Customer Support Coordinator: Previous experience in a customer support, client services, or coordination role. Strong communication skills, both written and verbal, with the ability to explain complex concepts clearly. Excellent organisational and time More ❯
Trainee Project Co-Ordinator Placement Programme Please note that this is a training course and fees apply. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role More ❯
