1 to 25 of 27 DemandTrendPermanent Customer Service Jobs in Reading

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a … leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a … leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Accountants Assistant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

on site) Contract: 13-month fixed term Start Date: October 2025 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key … to ensuring smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs … conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management More ❯

on site) Contract: 13-month fixed term Start Date: October 2025 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key … to ensuring smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs … conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

it). Our friendly team of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - were officially one of the Best Companies in the UK to work for! It … be because of the flexibility we offer regarding how and where we work, the genuinely fun and supportive environment weve built in our dog-friendly offices or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too. This is a business that is doing well, but it … every time. This passion is driven from the top down by James, our MD (who hates titles and is simply James) and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, youll see what we mean. Its important that we are the right fit for each More ❯

Onsite Network Engineer, Reading (Must have ability to obtain SC Clearance) ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. … The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use … and changes. Handle incoming calls and ensure customers are informed of actions taken. Knowledge, Skills, Attributes & Experience Essential Keen interest in networking and developing technical skills. Strong interpersonal and customer service skills. Previous experience in a customer-facing IT support role. At least 2 years' experience supporting and managing network infrastructure. Experience within enterprise or managed service More ❯

first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities As a Service Tech Coordinator, you will: Test, calibrate, validate, and repair electronic or analytical instruments, products, and modules Maintain functionality and accuracy of equipment through preventative maintenance and refurbishment Work on … Keysight products as well as third-party instruments Perform service primarily at a Keysight site, with occasional work at customer locations Interpret customer requirements and identify potential needs to ensure satisfaction Evaluate assignments and determine appropriate technical actions Apply analytical thinking and develop customized approaches to complex tasks Solve technical problems requiring broad and deep knowledge of … minimum of 5 years of relevant experience Extensive knowledge and skills in electronic repair, calibration, and maintenance Ability to work independently and solve complex technical issues Strong communication and customer service skills Careers Privacy Statement ***Keysight is an Equal Opportunity Employer. More ❯

Onsite Network Engineer, Reading ROC Technologies is seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. The successful candidate will play a key … role in day-to-day network operations, working proactively to monitor, maintain, and support the customers network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities . Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and … and changes. Handle incoming calls and ensure customers are informed of actions taken. Knowledge, Skills, Attributes & Experience Essential Keen interest in networking and developing technical skills. Strong interpersonal and customer service skills. Previous experience in a customer-facing IT support role. At least 2 years' experience supporting and managing network infrastructure. Experience within enterprise or managed service More ❯

Field Service Engineer £30,000 per annum Covering: Berkshire, Buckinghamshire, and Hertfordshire Full-time | Permanent | Monday to Friday, 8:30 am 4:30 pm Are you an experienced Field Service Engineer with a passion for technology and improving healthcare environments? Were hiring a skilled engineer to install and maintain nurse call systems across hospitals and care homes in … call systems are fully operational, supporting healthcare teams in delivering high-quality care. This is a field-based position that combines hands-on work, technical problem-solving, and excellent customer service. Key responsibilities include: Installation, maintenance, and servicing of nurse call systems at client sites Diagnosing and repairing faults quickly and effectively Performing routine inspections and preventative maintenance Providing … years experience in a field-based engineering role Qualification in electronics, electrical engineering, or software-related discipline Full UK driving licence Strong troubleshooting and technical skills Good communication and customer service abilities Flexibility to travel across regions and stay overnight when required Whats in it for You: Company van, tools, laptop, mobile phone, uniform, and expense card provided More ❯

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role … a degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control … technology/applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

ServiceNow Developer Location: UK-Based Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: 60,000 - 70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast … growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data … Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes More ❯

ServiceNow Developer Location: UK-Based | Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: £60,000 - £70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast … growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data … Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes More ❯

Senior Service Engineer Berkshire -Salary: £35,000 £40,000 (DOE) + Commission + Company Vehicle We are collaborating with a leading provider in the Electronic Security industry to recruit a Senior Service Engineer for a field-based role across Berkshire. This is a fantastic opportunity for an experienced Service Engineer ready to step up, take ownership of … service delivery role supporting presitgious clients on a daily basis. Key Responsibilities: Conducting service, maintenance, and fault-finding on a range of electronic security systems Ensuring high standards of customer service and technical delivery Working independently and within a team Essential Skills & Experience: Proven experience in the electronic security industry (CCTV, access control, intruder systems, etc. More ❯

Senior Service Engineer – Berkshire -Salary: £35,000 – £40,000 (DOE) + Commission + Company Vehicle We are collaborating with a leading provider in the Electronic Security industry to recruit a Senior Service Engineer for a field-based role across Berkshire. This is a fantastic opportunity for an experienced Service Engineer ready to step up, take ownership of … service delivery role supporting presitgious clients on a daily basis. Key Responsibilities: Conducting service, maintenance, and fault-finding on a range of electronic security systems Ensuring high standards of customer service and technical delivery Working independently and within a team Essential Skills & Experience: Proven experience in the electronic security industry (CCTV, access control, intruder systems, etc. More ❯

We have an exciting opportunity for a Field Service Engineer covering the South East for one of our clients on a full-time permanent basis. Summary of the Field Service Engineer role Salary: up to £36k plus car etc Location: South East England with travel into Central London Type of Contract: Permanent, Full time Hours: Monday Friday, & third … England so you must be based ideally in the Reading area and be happy to travel into central London at least 3 days per week. Responsibilities of the Field Service Engineer Install, maintain and repair company equipment on client sites Carry out routine inspections and preventative maintenance activities Diagnose & troubleshoot technical issues related to mechanical & electrical systems, including computer … control systems Support with administrative requirements Forge good working relationships with all customers, other engineers and members of the Service Department Requirements for a successful Field Service Engineer Mechanical and Electrical Engineering experience, including fault finding to mechanical component level. Understanding of computer systems and electronic controls is essential. A qualification in mechanical and electrical engineering pis referred More ❯

work autonomously Able to manage multiple priorities and deliver results in a fast-paced environment Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Excellent verbal and written English communication skills with the ability to communicate professionally Proficient skills in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint and Outlook) Education More ❯

ECS Resource Group are currently working in partnership with a global managed service provider who's end client is in the Design & Engineering sector. We are assisting them with the search for a IT Support Engineer on a temp to perm basis. This is a hybrid based role with 3x days a week in the Reading office. Key Responsibilities … minimal disruption. Support continuous improvement of IT services, including occasional travel to Bristol and Maidenhead. Key Skills: Strong technical knowledge in hardware, software, operating systems, and network infrastructure. Excellent customer service and interpersonal skills with the ability to build trust. Strong analytical and problem-solving capabilities. Effective written and verbal communication skills for user support and documentation. Ability More ❯

and networking. Desirable: Degree in Computer Science, IT, or related field. Certifications (e.g., Network Administration, Cybersecurity). Skills & Experience Essential: Technical Expertise: Proficiency in OS, network infrastructure, and troubleshooting. Customer Service: Exceptional support skills with a user-focused approach. Problem-Solving: Strong analytical and troubleshooting abilities. Communication: Clear verbal/written skills to explain technical issues. Adaptability: Ability More ❯

of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career with us means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn … We are looking for someone with experience managing an end-to-end payroll process for multiple payrolls within a large pan European team. You are dedicated, resourceful, have a customer-service mentality. You demonstrate extraordinary attention to detail and professionalism in all interactions. You possess solid organizational and communication skills and you have proven experience of being able … to obtain monthly updates for payroll in a timely manner Respond in a timely manner to queries from the payroll vendor, HR Services and employees (via the HR Employee Service Centre) Maintain SOX payroll compliance through established internal processes Understand GL reporting as relates to payroll, and secures good working relationships with Finance/GL teams Support Time and More ❯

role, you'll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we'd love to hear from you.The successful candidate must have experience in IP CCTV … to adapt solutions to meet clients' specific needs and the evolving nature of their premises.There will be out-of-hours working and overtime required, with travel to and from customer sites expected with prior notice. You will also be included in the 'on call' rota system. Job involves but is not limited to: Installation and commissioning of CCTV systems … hazards Key skills and Experience: Self-starter Working as an outdoors field engineer Working alone and in a team Must have flexible approach to working location and times Excellent customer service skills Demonstrable knowledge of CCTV installation Demonstrable knowledge of commissioning CCTV systems Working knowledge of IP Networking and excellent IT competence Essential: Full Driving Licence CSCS card More ❯

within a team. Experience working outdoors in varying conditions. Flexible approach to travel and working hours (including out-of-hours work and on-call duties). Elevated level of customer service able to represent the company professionally on client sites. Solid understanding of IP networking and IT competence. Essential Requirements Full UK driving licence. CSCS card or equivalent More ❯