Product Customer Support/Helpdesk
Reading, Berkshire, England, United Kingdom
DiSRUPT Agency
Product Support/Software/SAAS/Service/Helpdesk/Client Support/Project Support Key Responsibilities • Level 2 customer support skills, dealing with escalations around the product from level 1 triage. • Respond to customer claim that have not been resolved by level 1 technical support team in line … be able to respond to claims with high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support … ensure project are managed in line with plan in budget • Conduct thorough User Acceptance Tests to ensure integration are delivered as per business requirements • Provide documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuous improvement to drive efficiency and More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum
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