24 of 24 Permanent ITIL Jobs in Reading

skills. Proven problem‐solving and decision‐making capability within operational and service environments. Experience managing teams, suppliers, or project delivery activities. Experience working within ITIL, Agile, Waterfall, Lean, or similar delivery methodologies. Ability to manage conflicting priorities and operational demands in fast‐paced environments. Strong organisational and planning capabilities with ...

Cisco Certified Network Professional (CCNP) or equivalent TOGAF Certification (or other enterprise architecture frameworks) PRINCE2 Practitioner, AgilePM or equivalent certification CompTIA Network+ or Security+ ITIL Foundation or higher Continuous Professional Development Essential Evidence of continuous personal and professional development with formal certifications. Previous Experience Essential Extensive experience in technical architecture ...

especially like to hear from you Architecture qualifications such as TOGAF, Open CA, BCS, or equivalent Cloud architecture certifications (AWS, Azure, Google Cloud) ITIL, CISSP, ISSAP, or other security and service management qualifications Experience in telecommunications, OSS/BSS, infrastructure management, or network operations Experience within joint venture, regulated, safety ...

extent, as needed. Bachelor's degree in Business Information Systems, Engineering, Supply Chain, or related field (or equivalent experience). Professional certifications (e.g., PMP, ITIL, Agile) are a plus. Why Join Us? Working for the undisputed global leader in a business‐critical industry offers unparalleled possibilities. Our team is made ...

similar deployment tooling. Experience working within technical consulting, professional services, implementation or customer-facing technical roles Experience producing high-quality technical documentation Familiarity with ITIL-aligned support and change management processes Excellent communication skills with both technical and non-technical stakeholders Must have the right to work ...

roadmaps. Experience leading technical teams within complex, large-scale organisations. Strong stakeholder management and relationship-building skills across multiple business functions. Knowledge of ITIL, Agile delivery methodologies and service management best practices. Excellent leadership, communication, problem-solving and decision-making skills. About Primark Primark was founded on a mission that ...

role model for technical best practice. Qualifications Experience in an IT technical support environment (desktop, server, application). Required Skills Strong understanding of ITIL practices. 5+ years experience: Desktop, Networking, Server or application support Solid knowledge across networking, Microsoft/VMware/Cloud tech, and security tooling. Experience with firewalls ...

tight timelines.Industry recognised certifications or such as AWS Solution Architect, Certificate of Cloud Security Knowledge (CCSK), CompTIA Security+, Cisco Certified Design or Network Associate, ITIL Foundations, or similar.Experience of implementing and designing solutions that incorporate more than one the following: Data and IP Services, Cloud Services, Security Services or Contact ...

experience of modelling languages, e.g. UML, ArchiMate and BPMN Experience of leading offshore teams Practical understanding of GDPR and ISO 27001 Qualified in ITIL and TOGAF (The Open Group Architecture Framework) Bachelor's degree or equivalent #LI-AR1 #LI ...

develop accounts after onboarding Nice to Have Specific experience selling outsourced Service Desk or End User Support services Knowledge of IT Service Management and ITIL principles Existing relationships in relevant UK mid-market or enterprise organisations Relevant commercial experience and a proven sales record are more important than formal academic ...

System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) in one or more modules ServiceNow Certified Technical Architect (CTA) Preferred ITIL Foundation or ITIL Managing Professional TOGAF Certification (Preferred) Agile/Scrum Certification Key Performance Indicators (KPIs) Successful delivery of ServiceNow initiatives within scope, budget ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation - Desirable. Methodical with attention to detail but prepared to meet customer expectations. #RicohUK In return for your commitment, you can expect At Ricoh, work ...

Science, Engineering or a related field.• Exposure to Cisco technologies or enterprise networking and security solutions.• Experience supporting customer engagements, workshops or technical proposals.• ITIL Foundation, Service Design experience or relevant industry certifications.Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations ...

Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated and results-driven ...

date with evolving technology Knowledge and experience of the following would be advantageous: Working in Managed Services or another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding ...

Cloud Identity, cross-platform security and unified ways of working. Experience working with and managing third-party Managed Service Providers (MSPs). Knowledge of ITIL, Agile, DevOps and business process analysis. A relevant degree and/or professional certifications such as ITIL, CISSP, Cisco CCIE or equivalent . Why Join ...

User Computing), and common IT delivery models.Operational Proficiency: Demonstrated experience setting up and managing performance metrics (SLAs, KPIs) and leading formal service review meetings.Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change).Soft Skills: Exceptional communication, diplomatic negotiation, and conflict … resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations.IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors.Stakeholder Communication: Ability to articulate complex vendor performance issues ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem‐solving mindset and ITIL‐driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

stakeholder management, and relationship-building skills with the ability to operate at a senior management levelWorking knowledge of cloud technologies, data center environments, and ITIL service management practices; ITIL certification is advantageousExperience with incident, problem, and change management, as well as formal project management methodologiesLanguage requirements: Spanish or ArabicProven ability ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

take charge of 2nd and 3rd line support, driving performance and ensuring SLAs are consistently met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across ...

/3rd line functional support across SAP S/4HANA Finance modules (GL, AP, AR, Asset Accounting, and CO) within a highly governed ITIL framework. You will handle incident resolution, service requests, period-end financial close support, and system optimizations for a high-impact, secure landscape. … Role: SAP S/4HANA FI/CO Functional Support Consultant Managing incidents, change requests, problem resolution, and financial period-end processing Working within ITIL-aligned service delivery standards on high-profile defense projects Collaborating with cross-functional teams to optimize processes and integrate modules (MM/PS) Hybrid working ...

life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration Strong communication … consultancy and stakeholder management skills HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants ...

Line Support to lead the teams, drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident resolution and service delivery. Ideal candidates have a track record in IT managed services ...