23 of 23 Permanent ITIL Jobs in Reading

related ITSM tool knowledge\ N\n Dynatrace or other monitoring tools\ N\n Understanding of cloud platforms and basic programming integrations\ N\n ITIL V4 Foundation Certification\ N\n Microsoft certifications (e.G., Azure Fundamentals/Administrator)\ N\n Vendor-specific CRM/ERP certifications\ N\nSecurity Clearance\ NHigh Level Clearance ...

enterprise environment and possess strong knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or AWS IT Service Management (ITIL, Incident, Problem & Request Management) ServiceNow or similar ITSM tools Jira and Confluence IT security and compliance standards (ISO27001, Cyber Essentials, CIS) Service improvement, governance ...

Experience managing medium-sized technical delivery teams. Knowledge of enterprise architecture frameworks and cloud transformation programmes. Desirable Certifications AWS, Azure, or GCP Professional Certifications ITIL Foundation CISSP or equivalent security certification TOGAF Bachelor's Degree in Computer Science or a related discipline Key Attributes Strategic thinker with strong commercial awareness. ...

infrastructureautomation (PowerShell, Python, Ansible, or similar).Project management experience with the ability to run or contribute to technicalworkstreams.ITIL Foundation certification and exposure to ITIL Transition processes. ...

processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset; structured and methodical approach Team-oriented; promotes collaboration and knowledge sharing ...

environment and in cooperation with executives. Completed university degree or comparable education/business experience CIISec Skills Framework GIS adopted frameworks and processes including ITIL, SAFe, DevSecOps, etc. Information security Governance and Management SECTION A (3). Information Risk management SECTION B3 (4). Secure Operations Management SECTION ...

service performance measurement • Experience in incident, problem, or continuous service improvement • Strong analytical and problem‐solving capability • Excellent stakeholder engagement and influencing skills • ITIL qualification or equivalent experience If you also have the following, we’d especially like to hear from you; • Experience in telecoms network operations or infrastructure environments ...

basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).\ N \n Responsibilities\n\ N\n Performing early morning checks to ensure applications are healthy before the users log in.\ N\n Monitor, diagnoseand … Excellent communication skills and the ability to work in a team-oriented environment.\ N\n Microsoft certifications (e.G., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.\ N\n The following technical skills would be beneficial:\ N\n\n Understanding of ServiceNow or related ...

complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office ...

wholesale broadband business Knowledge of OSS/BSS systems, ticketing tools, and service monitoring platforms Understanding of SLA management and service performance reporting ITIL, CCNA, or equivalent industry experience Experience supporting major incidents or working in a service operations/NOC-style environment ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. \n A major … Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. \n Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. \n Deliver clear communication and exceptional customer service, supporting both technical and non-technical ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. \n A major … Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. \n Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. \n Deliver clear communication and exceptional customer service, supporting both technical and non-technical ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.\ NA major element … initiatives.\ NProduce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use.\ NWork within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence.\ NDeliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.\ NA major element … initiatives.\ NProduce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use.\ NWork within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence.\ NDeliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element … initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

using Windows-based Applications\ N\n Basic knowledge of MS Azure\ N\n Experience of using MS Office Suite\ N\n An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable\ N \n\nBenefits\nDXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. We are an equal opportunities employer We believe that diverse perspectives make ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

with internal governance frameworks and external regulatory requirements Skills & Experience Essential: Proven experience in IT Change Management within complex enterprise environments Strong understanding of ITIL frameworks and service management best practices Experience managing IT service delivery and performance (5+ years) Demonstrable experience defining and managing SLAs and KPIs Strong knowledge … infrastructure (servers, networks, and core systems) Excellent stakeholder management and communication skills Ability to manage multiple priorities and respond effectively to changing demands Desirable: ITIL v3 or ITIL 4 certification PMP or equivalent project management certification Degree in Information Technology, Computer Science, or a related discipline Experience with service monitoring ...

such as N central and Intune * Strong customer facing communication skills and the ability to explain technical solutions clearly Experience working within Cyber Essentials, ITIL or ISO aligned environments would be advantageous. Relevant certifications such as Microsoft certifications, AZ 104, MS 102, CCNA or ITIL would be beneficial ...

Line technical support across Trackside and Test Operations environments. Own incidents, requests and escalations through to successful resolution. Deliver technical solutions throughout the ITIL service lifecycle. Act as a technical SME, supporting colleagues and key business stakeholders. Identify opportunities to improve IT services, processes, reliability, security and performance. Ensure … Performance monitoring, availability monitoring and restoration 2–3+ years' experience in a senior IT Support/3rd Line Support role or equivalent Qualifications Essential ITIL Foundation (v3 or v4) CCNA certification or equivalent networking knowledge Degree or equivalent commercial experience Desirable Microsoft Certifications CCNA Certification Previous Formula 1 Trackside experience ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. \n ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...