9 of 9 Permanent Performance Metrics Jobs in Reading

the day-to-day operations of the SDR team, including real-time coaching and mentoring; tracking of inbound outreach (call, statistics, opportunity conversion rates); and pipeline generation. Own SDR performance metrics and KPIs; conduct regular performance reviews and establish ongoing operational and professional growth plans. Constantly coach to skill gaps and inspire the team to initiate self … revenue growth. Proven experience in recruiting, retaining, and developing top talent within a sales organization. A strong record of meeting and exceeding targets, with experience tracking and reporting on performance metrics. Excellent communication skills (both verbal and written), combined with strong organizational abilities. A data-driven mindset, with the ability to thrive in a high-growth, fast-evolving environment. More ❯

We are seeking a proactive Contact Centre Manager to lead and optimise the performance of a customer-focused team within the technology and telecoms industry. This role is based in Reading and requires strong organisational and leadership skills to ensure exceptional service delivery. Client Details This is an exciting opportunity to join a medium-sized organisation within the technology … maintaining high standards in customer service. Description Manage day-to-day operations of the contact centre to ensure smooth workflows. Lead, coach, and develop a team to achieve key performance indicators. Implement strategies to enhance customer satisfaction and service quality. Monitor and analyse performance metrics to identify areas for improvement. Collaborate with other departments to address customer More ❯

map the market to uncover new revenue opportunities. Partner with marketing and product teams to refine propositions and messaging. Represent the company at relevant events and networking forums. Commercial Performance Consistently achieve or exceed annual recurring revenue (ARR) and pipeline targets. Track performance metrics and maintain accurate CRM records. Provide insight and feedback to management on market More ❯

tracking and approval Reporting: Responsible for designing, implementing and maturing portfolio delivery and Exec level reporting Reporting on portfolio level risks, constraints and opportunities Develop and implement key portfolio metrics and insights to support leadership decision making Develop and implement domain portfolio health check reporting Visibility: Responsible for enabling visibility of all portfolio initiatives and enable a single Tech … content for accuracy and currency Qualifications: Essential 5+ years of experience within a portfolio/enterprise level PMO Strong understanding of portfolio management frameworks Understand KPIs, dashboards, and portfolio performance metrics Significant experience in PPM tools Desirable Advanced data analysis and visualization An appropriate degree, equivalent qualification or experience Experience in identifying and implementing continuous improvement efforts and More ❯

ensuring alignment of priorities, MDF utilisation, and incentive programs. Work with vendors to secure investment and funding for campaigns, training, and joint customer initiatives. Track and report on GTM performance metrics, including pipeline growth, conversion rates, and ROI. Generate and influence pipeline by collaborating with sales teams to identify cross-sell and upsell opportunities. Monitor KPIs such as … revenue, margin, and rebate attainment to ensure commercial targets are met. Support forecasting and performance tracking against vendor incentives and targets. Collaborate with sales operations and finance to ensure accurate reporting of rebates, deal registrations, and incentives. Engage with distribution partners to optimise commercial terms and identify co-funded opportunities. Act as the conduit between vendors, internal stakeholders, and More ❯

ensuring alignment of priorities, MDF utilisation, and incentive programs. Work with vendors to secure investment and funding for campaigns, training, and joint customer initiatives. Track and report on GTM performance metrics, including pipeline growth, conversion rates, and ROI. Generate and influence pipeline by collaborating with sales teams to identify cross-sell and upsell opportunities. Monitor KPIs such as … revenue, margin, and rebate attainment to ensure commercial targets are met. Support forecasting and performance tracking against vendor incentives and targets. Collaborate with sales operations and finance to ensure accurate reporting of rebates, deal registrations, and incentives. Engage with distribution partners to optimise commercial terms and identify co-funded opportunities. Act as the conduit between vendors, internal stakeholders, and More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

of this role is to support the development, maintenance and delivery of high-quality reporting and insights across the AM&E portfolio. This includes operating within the Hub’s Performance Measurement Cycle, ensuring data integrity across the reporting landscape, and producing dashboards and reporting outputs that align with business needs and governance requirements.The role helps drive data-led decision … making by translating performance data into meaningful insights, contributing to continuous improvement, and supporting consistency across reporting practices within the Spoke PMO. What you’ll be doing as a Reporting & Insights Analyst Assure inputs into performance dashboards and reports in the corporate reporting system for all assigned Sub Programmes, ensuring outputs are accurate, timely and aligned with governance … cycles. Operate within the Performance Measurement Cycle to deliver reports on time and in line with Hub standards, covering cost, schedule, benefits, risk and delivery performance. Assure performance data to ensure accuracy and completeness. Resolve discrepancies and escalate quality issues as needed. Develop, manage and maintain performance dashboards and reports for all sub programmes where the AM More ❯

the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and … dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we More ❯