6 of 6 Permanent Performance Metrics Jobs in Reading

workstreams. Market Analysis and Insights Market Trends Evaluation: Analyze market and industry trends, competitive landscapes, and emerging opportunities to inform strategy and decision-making. Competitor Analysis: Monitor competitors’ strategies, performance, and activities to identify risks and opportunities for Hitachi. Opportunity Identification: Identify markets and growth opportunities that align with Hitachi’s strategic objectives. M&A and Partnerships: Support potential … materials to support the growth strategy. Thought Leadership: Support the creation of thought-leadership materials to position Hitachi as a leader in key market segments. Management Reporting and Insights Performance Metrics: Manage KPIs to track regional progress against strategic objectives with timely and accurate reporting. Management Reporting: Prepare comprehensive progress updates, dashboards, and executive summaries for senior management … for their organisation Skills and Competencies Strategic Execution: Demonstrated ability to translate strategy into actionable plans and oversee their successful implementation. Operational Excellence: Expertise in program management, governance, and performance tracking. Analytical Skills: Strong ability to analyze data, synthesize insights, and present clear and actionable recommendations. Communication: Excellent written and verbal communication skills, with experience in preparing management-level More ❯

risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management More ❯

of Sales Specialists to support the execution of the go-to-market strategy and target achievement To provide regular management reporting and forecast input on business development activities and performance metrics to the Chief Growth Officer Work directly, and through the sales team, to sell the solutions and services to achieve sales targets and expand market share. Work … of 6years experience of managing a performing sales team, with senior management experience (of managing managers) a key requisite. The candidate should demonstrate the ability to inspire, motivate and performance manage a team. Results Oriented: Demonstrated ability to achieve sales targets and drive business growth. Skills: Effective communication skills (written and verbal) Character: Self-starter mentality with a proven … ability to thrive in a fast-paced, high-growth, and collaborative environment. Key Measures of Success Performance against fiscal targets Customer retention rate Execution against Go to market plans. Customer satisfaction survey. Peer feedback More ❯

service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. All profiles will be reviewed against the required skills and More ❯

our delivery capability is consistent, efficient, and future-ready. Operating under the strategic direction of the Director, Digital Core, you will take ownership of day-to-day global delivery performance, resource management, and operational frameworks. You will be a key member of the leadership team, ensuring that our delivery consultants worldwide are aligned, empowered, and equipped to deliver exceptional … are delivered to time, budget, and quality expectations. Act as an escalation point for regional delivery challenges. • Operational Governance & Standards Implement and oversee global delivery frameworks, governance processes, and performance metrics that ensure predictability, scalability, and operational discipline. • Client & Stakeholder Engagement Represent the delivery function with professionalism and credibility, engaging with client programme leaders and internal stakeholders to … effective contract governance, cost control, and margin optimisation within delivery. • Talent Development Coach, mentor, and develop regional delivery leads, building capability and consistency across geographies, while fostering a high-performance culture. • Innovation & Continuous Improvement Introduce new delivery practices, accelerators, and technologies to strengthen our SAP delivery model in line with industry and client needs. Qualifications/Experience • SAP Delivery More ❯

the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and … dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we More ❯