Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within 2 minutes of being received by an agent QualityManagement – Ensure that monthly call quality and weekly incident management is completed to the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that may occur. Conduct More ❯
Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within 2 minutes of being received by an agent QualityManagement – Ensure that monthly call quality and weekly incident management is completed to the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that may occur. Conduct More ❯
of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly … employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. Main Responsibilities The role is 80% Quality assurance (LTQR compilation and review) and 20% project facing (inspection, walk rounds, tool box talks) Perform a wide range of QA Engineering tasks to … include but not limited to the following: Prepare and review Inspection and Test Plans and supporting Quality documentation. Provide Quality related technical support for projects Review vendor/supplier Inspection and Test Plans Liaise with E&I Completions and Commissioning Engineers, Project Engineers and Construction Operatives in relation More ❯
team or as the lead consultant with experience around: Enterprise level project design and delivery activities Onsite customer facing activities Outcome based deliverables High quality documentation Customer relationships Personal time and qualitymanagement As a Subject Matter Expert for Identity Security in front of clients Working within More ❯
