15 of 15 Permanent SLA Jobs in Reading

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy Deployed medical software to More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding More ❯

operate/influence at senior board level Confident with customers and able to manage their expectations commercially Organised, detailed and able to translate contract SLA's and customer requirements into working documentation Flexibility - happy to turn hand to any tasks/do what's needed Big picture thinking - ability to More ❯

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Youll be able to manage risk and ensuring all quality and health & safety requirements are met, work closely with the internal More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding More ❯

years (Not more than 12 years) experience with Java 8, Java 11, Spring Framework, Spring Boot projects Experience in L3 Support environment, incident,SLA's etc Experience with JUnit, Spring, Postgres, TDD, Agile (Scrum). Experience in large scale integration projects involving messaging, web-services and distributed systems. Extensive experience More ❯

No. Performance Parameter Measure 1. Customer centricity - Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence - Adherence to SLA's (90-95%), response time and resolution time TAT Mandatory Skills: OT SECURITY. Reinvent your world. We are building a modern Wipro. We are an More ❯

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide … Microsoft defender, Fortinet Platforms (FortiAnalyzer). EDR: CrowdStrike, Microsoft Defender for Endpoint SIEM: Microsoft Sentinel, CrowdStrike Next-Gen SIEM Ensure Department/Contract meets SLA performance targets. Improve and maintain customer experience, satisfaction and retention. Ensure compliance of recommended customer and company policies. Ability to support delivery of projects with More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software More ❯

Technical Support Analyst A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops/Engineering teams to provide software investigation and More ❯