13 of 13 Permanent Service Delivery Jobs in Reading

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

Our client is seeking an organised and proactive Service Desk Coordinator to join their growing team. This hybrid role offers the opportunity to play a vital part in ensuring high levels of service delivery across engineering operations. You’ll be responsible for coordinating engineer schedules, managing support tickets, and ensuring customer satisfaction by maintaining strong communication and … problem resolution. Key Responsibilities: · Coordinate and manage engineer scheduling to ensure efficient and timely service delivery · Manage support tickets relating to field engineering, ensuring swift and effective resolution · Monitor and coordinate part requests, ensuring compliance with SLAs · Arrange collections from customer sites, liaising with internal teams or third-party couriers · Provide regular updates to customers on ticket status More ❯

Our client is seeking an organised and proactive Service Desk Coordinator to join their growing team. This hybrid role offers the opportunity to play a vital part in ensuring high levels of service delivery across engineering operations. You’ll be responsible for coordinating engineer schedules, managing support tickets, and ensuring customer satisfaction by maintaining strong communication and … problem resolution. Key Responsibilities: · Coordinate and manage engineer scheduling to ensure efficient and timely service delivery · Manage support tickets relating to field engineering, ensuring swift and effective resolution · Monitor and coordinate part requests, ensuring compliance with SLAs · Arrange collections from customer sites, liaising with internal teams or third-party couriers · Provide regular updates to customers on ticket status More ❯

Microsoft Modern/Digital Workplace Delivery Manager/DEX/XLA ?? Location: Reading ?? Full-Time | Permanent Are you passionate about driving modern workplace transformation through user-centric services? Do you thrive in a fast-paced advisory and delivery environment? If so, we want to hear from you. We are looking for a Digital Workplace Delivery Manager to … lead and deliver a portfolio of user-focused advisory and professional services. In this pivotal role, you will be responsible for shaping, delivering, and evolving Digital Workplace Experience service offerings to ensure clients achieve measurable business outcomes through people-first technology strategies. ?? Your Role and Responsibilities As a Digital Workplace Delivery Manager, you will: Oversee and support presales … position and deliver new advisory services. Contribute to the growth and strategic direction of the Digital Workplace portfolio Maintain and grow strong customer and partner relationships , ensuring excellence in service delivery, engagement satisfaction, and ongoing customer loyalty. Represent and promote the Workplace Experience brand , both internally and externally, enhancing visibility and impact within the market. ?? Key Responsibilities Act More ❯

and Risk posture. This role is key in building and improving Primark's Cyber Security posture. Duties & Responsibilities Actively progress and improve Primark's cyber security posture with the delivery of agreed projects/initiatives aligned with industry best practice. Ensure project deliverables are aligned with the Cyber Roadmap with outcomes directly addressing strategic objectives/maturity gaps/… on approach' including the construction of business cases and contractual arrangements. Have a metric based approach with a structure to enable auditing and managing vendor performance. Coordinating resources, preparing delivery teams for kick-off and ensure effective completion of milestones, controlling scope and mitigating risks. Managing the scope of programme delivery from inception to service delivery - defining, developing and managing implementation schedules Maintaining a roadmap of future initiatives, that effectively facilitates the prioritisation of delivery plans. Ensuring an ongoing focus on delivering the required quality/value for money and compliance with published standards and guidelines. Co-ordinates cross-functional team members, identifies resources needed, assigns and prioritises tasks/responsibilities and ensures deadlines More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high levels of support … Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The role involves … close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of technical drawings required for More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of … Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The role involves … close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of technical drawings required for More ❯

support to the assigned team leader. Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issue management. Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions … industry, and providing technical support to more junior staff Working closely with other departments/teams both internal and external to the Company to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support. Ensuring the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets. Your More ❯

often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 213142 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team The Group Manager - Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenter's … services partner strategy aligned with Computacenter's overall Managed Services growth objectives. Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes. Identify, recruit, and on-board strategic partners, ensuring alignment with Computacenter's service standards and customer needs. Drive partner enablement programs to ensure partners have the necessary … knowledge and skills to deliver Computacenter's services. Cultivate and maintain strong relationships with key stakeholders within partner organisations. Monitor partner performance and ensure adherence to service level agreements (SLAs). Deliver cost savings/avoidance to enhance Computacenter's competitiveness and support growth. Performance indicators Effective management and development of the partner managers. Effective cascade and delivery More ❯

weekly to review updates, next steps, and actions Provide accurate forecasting to the Services Team Lead for monthly/quarterly reporting Collaborate proactively with other departments to ensure seamless service delivery Work closely with our productive commercial team in our Reading head office (3 days per week minimum as part of our hybrid working pattern) Key Skills & Experience More ❯

learning environment and to act in accordance with all relevant policies and procedures - Guide Dogs and partner agencies. • Advise on appropriate technologies to support independence and integrate technology into service delivery. • Any other activities relevant to the role that will enable blind and partially sighted children and young people to become independent and mobile. Education requirements Evidence of qualification More ❯

providing energy and low carbon solutions to over 1.3 million customers in GB and Ireland. The role holder will advise on cyber security input and assurance into agile system delivery and product management of systems. They will drive and manage compliance with the NIS and NIS2 regulatory requirements and will provide specialist support into any cyber transformation initiatives. You … Collaborating across the Group's cyber security community and leveraging Group wide cyber security services to maximum benefit for ECS. Lead the engagement of the cyber security outsourced consulting service into projects and programmes and to manage and prioritise demand. This includes the co-ordination of cyber security requirements, engagement with stakeholders and use of standard architecture patterns and … including practical Network & Information Systems regulatory experience. Extensive experience in cyber security risk management, governance, control frameworks, operations and regulatory requirements with a specific focus on business outcomes and service delivery. Proficiency in cybersecurity from an agile development and customer facing world including deep experience of data protection. Strong ability to convey complex information risk and security issues in More ❯