11 of 11 Permanent Service Delivery Jobs in Reading

Service Delivery Engagement Lead Perm Reading | Hybrid You must be eligible to work in the UK without the need for sponsorship SERVICE DELIVERY ENGAGEMENT LEAD Be the customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary … interface between Operational Services and its customers. This role ensures customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans, and visible improvement. You’ll own the customer relationship end-to-end—bringing together subject matter experts across Operational Services to provide a single ...

week) JOB OVERVIEW We have a fantastic new job opportunity for an IT Office Coordinator to support administrative operations within a busy IT and Service Delivery environment. As an IT Office Coordinator you will play a key role in ensuring efficient office coordination, IT purchasing processes, and smooth … administrative support across internal teams. Working collaboratively, the IT Office Coordinator will support meetings, supplier coordination, and asset tracking, helping maintain high standards of service delivery and operational efficiency. This is a varied and flexible part-time role ideal for someone with strong organisation skills, administrative experience ...

Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … service performance across our wholesale broadband customers. You’ll be the key interface between our wholesale partners and internal operational teams—ensuring we consistently deliver exceptional service, uphold SLAs, and drive continuous improvement across our fibre and connectivity portfolio. This is a high‐visibility, customer‐facing role requiring ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

Title: Service Delivery & Support Location: Reading (Hybrid) About the Role The Universal Agent is responsible for managing the end‐to‐end lifecycle of subscriber services, combining order management, service delivery coordination, and front‐line technical support. Acting as the primary operational interface between wholesale partners, network … broadband technologies (FTTP, Ethernet, Leased Line). Solid grounding in Layer 2 and Layer 3 networking concepts. Understanding of telecom provisioning workflows and service activation processes. Strong troubleshooting and diagnostic skills for connectivity services. Excellent written and verbal communication skills. Customer‐focused mindset with strong analytical and problem‐solving ...

secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times. Working … stakeholders Diagnose and investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also act click apply for full job details ...

finding a clear win theme for Ultima and demonstrate strengths to the customer. Qualify opportunities and assess bid viability, working closely with sales and delivery teams to shape winning strategies. Develop tailored content that aligns with client objectives, clearly communicates value, and differentiates our offering. Facilitate bid kick … writing experience, ideally for technology solutions. Certification to APMP’s Bid and Proposal Management foundation would be a plus. Awareness of structured Project and Service Delivery methodologies such as PRINCE2 and ITILv3 would be advantageous. Qualifications to at least foundation in either would be a benefit ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...