25 of 25 Permanent Service Delivery Jobs in Reading

Royal Berkshire Fire and Rescue Service (RBFRS) provides a vital public safety service for communities across Berkshire. We serve over 900,000 residents across diverse urban and rural settings, including major transport routes such as the M4 and key rail infrastructure. This demands the expertise of over … determined to build on this success and continually improve. We are now seeking a new Deputy Chief Fire Officer/Director of Service Delivery who will bring a relentless focus on inspiring our people and delivering exceptional services to Berkshire communities. Reporting directly to the Chief Fire Officer ...

grow.The Operational IT Vendor Manager is responsible for ensuring the day-to-day value, compliance, and performance of our third-party IT vendors and service providers. This role acts as the primary liaison between internal IT teams (e.g., Service Desk, Infrastructure, Application Support) and external partners, focusing … service delivery reliability, adherence to Service Level Agreements (SLAs), and the swift resolution of operational issues to maintain seamless IT services.Key Operational ResponsibilitiesPerformance and Service Delivery Management.SLA & KPI Tracking: Establish, monitor, and report daily and weekly on vendor performance against contractual SLAs and Key Performance ...

account in the UK To support KAM organization with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects. Position Ericsson as a thought and technology leader. Secure that customer feedback is shared with EMEA and BU Networks organization. This role is critical … delivering exceptional customer outcomes, and providing technical leadership in presales engagements. The ideal candidate will have strong experience in both technical presales and services delivery, with a focus on NMS strategies that drive measurable value for Ericsson customers. This role will act as the techno-commercial leader ...

Title Service Management Senior Specialist IT Service Delivery Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands … role, combining operational discipline and stakeholder engagement. Key responsibilities Own and manage end‐to‐end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations. Lead incident, request, and problem management practices; drive root‐cause analysis and preventative actions to reduce repeat issues. Own service ...

organisation's approach to reliable, resilient, and future-ready telecommunications services across a complex operational estate. Working closely with suppliers, operational teams, programme delivery, architecture, and business stakeholders, you will ensure telecom services are secure, performant, and aligned to both operational and strategic objectives. This role contributes to Thames … available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage operational risks, and support the transformation of Thames Water's telecoms landscape. What you'll be doing ...

Amadeus seeks a Service Management Senior Specialist IT Service Delivery Manager to lead day‐to‐day delivery and continuous improvement of IT services across the organisation. This hands‐on role combines operational discipline with strong stakeholder engagement. You will own end‐to‐end service delivery, oversee incident and change processes, and drive service reporting and improvement plans while ensuring security and governance requirements are met. #J-18808-Ljbffr ...

Services Reading - Hybrid (Occasional travel to client site required) £40,000 - £50,000 DOE + Uncapped Commission We are partnering with an established Managed Service Provider in search of a Sales Executive to support the continued growth of their Managed IT Services offering. This opportunity is ideal … pipeline and developing long-term customer relationships. You will work closely with prospective customers to understand their IT support requirements and position appropriate managed service solutions. The role will focus on selling ongoing IT support and managed services, which could include outsourced IT support, Service Desk solutions, onsite ...

being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.The teamGlobal CoRe is a shared service within Deloitte Global, providing fundamental services to Deloitte People around the world: Knowledge Services, Creative Services, Contact Center, Procurement and Strategic Insights Center. … deliver essential capabilities that save time, convey insights, minimize risk, enhance client service delivery, solve problems, and contribute to Deloitte’s success.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. ...

resolving incidents, administering print management platforms, and ensuring printing services run smoothly through proactive remote monitoring and troubleshooting. You'll work closely with customers, service desk teams and third-party vendors to keep service levels high and disruption to a minimum. What You'll Be Doing Remote Print … Support printer onboarding, device replacements and system upgrades Implement print policies and standardised configurations across customer environments Incident & Problem Management Respond to incidents and service requests within agreed service levels Investigate recurring issues and perform root cause analysis Escalate complex technical problems where necessary and coordinate resolution activities ...

technologies that deliver those systems.Understanding wider HMRC technology systems and strategies.Playing a supporting role and delivering specific technical data related aspects of the service delivery of HMRC systems.Contributing to the delivery Data Strategies, Principles, Standards and other Data Architecture deliverables and making them readily available to wider … servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.For more information please visit ...

Management (TAM) Transformation & Services business in Airport BU, establishing a new team in a key strategic growth area and owning the end-to-end service model across TAM adoption, operating model transformation and data services to enable airports to realise measurable value from TAM, as one side … commercial models that accelerate TAM adoption and services growth. Work with GEOs and Airport BU teams to convert strategic opportunities into contracted services. Service Delivery & Customer Value Realisation Lead delivery of TAM transformation, AI-enabled use cases and managed data services to agreed quality, performance and commercial ...

exciting opportunity has arisen for an experienced Delivery Manager to join a growing technology and consultancy environment. This is a key operational leadership position, responsible for ensuring the day-to-day stability, quality and consistency of service delivery across multiple teams. Working closely with Team Leaders, Project … point of coordination, ensuring projects remain on track, operational issues are resolved quickly, and customers receive a consistently high standard of service. Alongside operational delivery, you will work closely with the senior leadership team to identify and implement improvements that increase efficiency, strengthen service processes and enhance customer ...

based working in the Reading area and at home. The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Provide application lifecycle technical expertise for the support, monitoring, troubleshooting … established technical standards such as CMMI and ISO. Engage in and provide support for transition/transformation efforts. Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following ...

team? The role is located in the Samsung Networks Europe’s (SNE) team of Mission Critical Support Services. The team is empowering our delivery of Public Service solutions in Europe with our market leading portfolio of products ranging from Device Clients, RAN, Core and MCPTX Application Services. … Senior MCX Engineer sit across the Test and Delivery teams under the leadership of the Test and Service Delivery Manager and play a key role in SNEs mission as the team who lead the testing, performance and operational availabilty of our products, meeting customer expectations, contractual milestones ...

play a key role as they scale The Role We are looking for a Director of Business Systems and Transformation to lead the delivery of a growing internal transformation portfolio. This is a role for someone who can turn business priorities into successfully delivered change across business systems, integrations … automation, data flows and technology enabled process improvement. This is first and foremost a transformation and delivery role. The successful candidate will also carry overall responsibility for the internal IT function, accountable for its reliability, security, resilience and effectiveness, while delegating routine operational activity and day to day team ...

customer change initiatives. Working across Product, Operations, Technology and Commercial teams, you will lead programmes covering customer migrations, partner onboarding, systems integration and new service delivery within a fast-paced telecoms environment. Key Responsibilities Deliver end-to-end projects from initiation through to successful implementation. Support new product … service launches. Manage customer and partner onboarding programmes. Deliver customer migration and transformation initiatives. Coordinate cross-functional teams across Product, Technology, Operations and Commercial functions. Manage project governance, RAID logs, reporting and stakeholder communications. Support business readiness, operational readiness and go-live activities. Drive process improvements and operational efficiencies. ...

Your Mission Take the reins of my client’s 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

Your Mission Take the reins of my client’s 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

infrastructure, cloud services and platform operations. This is an excellent opportunity for a senior infrastructure professional to play a key role in the design, delivery and ongoing improvement of modern hybrid platforms, working across cloud, on-premises and containerised environments. You'll be involved in supporting critical services while … complex infrastructure landscape, ensuring systems remain secure, resilient, scalable and aligned with business objectives. Working closely with architects, security teams, application owners and service delivery functions, you'll support enterprise platforms while contributing to infrastructure transformation and cloud adoption programmes. Key Responsibilities Design, deploy and support enterprise infrastructure ...

develop high quality, differentiated solutions. Maintain strong hit and strike rates for proposals and drive improvements over timeQualityMaintain quality and effectiveness of Practice service delivery through leadership of Account Management and delivery teams, identifying opportunities to drive improvements in ways of working and advising on operational enhancements … Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify fruitful collaborationsParticipate in collaborative service development and business development opportunities that drive growth for IMCTeam leadershipTake leadership role on the IIMC Leadership Team, ensuring all activities ladder up into Practice ...

manage competing priorities and meet deadlines. Order management, provisioning or telecoms experience would be advantageous but is not essential. Ideal backgrounds :Order processing, service delivery, logistics, supply chain, utilities, finance operations, provisioning or data administration. What you need to do now If you're interested in this role ...

work with Kubernetes/OpenShift, IaC, and automation tools, delivering secure-by-design platforms while collaborating with security, architecture and service delivery teams in a regulated defence/aerospace context. #J-18808-Ljbffr ...

will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.The RoleThe Director of Project Engineering – Europe is responsible for leading … Project Engineering organization across the European region, ensuring the successful delivery of complex SCADA, Energy Management Systems (EMS), Generation Management Systems (GMS), Advance Distribution Management Systems (ADMS), and related Operational Technology (OT) solutions for electric utility customers.Based in Europe, the Director will provide strategic leadership for a geographically dispersed ...

experienced **Cryptographic Services Architect** to join our Secure Communications & Information Systems business. This is a unique opportunity to lead the architecture, design, and delivery of cutting-edge cryptographic solutions across a portfolio of secure and mission-critical projects.Working within our established Cryptographic Services Practice, you will play a pivotal … shaping secure solutions that support customers operating in highly regulated and security-sensitive environments. From bid and proposal stages through to design, implementation, and service transition, you will provide technical leadership and expertise across Public Key Infrastructure (PKI), Key Management Services, Hardware Security Modules (HSMs), and emerging post-quantum ...

experienced Cryptographic Services Architect to join our Secure Communications & Information Systems business. This is a unique opportunity to lead the architecture, design, and delivery of cutting-edge cryptographic solutions across a portfolio of secure and mission-critical projects.Working within our established Cryptographic Services Practice, you will play a pivotal … shaping secure solutions that support customers operating in highly regulated and security-sensitive environments. From bid and proposal stages through to design, implementation, and service transition, you will provide technical leadership and expertise across Public Key Infrastructure (PKI), Key Management Services, Hardware Security Modules (HSMs), and emerging post-quantum ...