13 of 13 Permanent Service Delivery Jobs in Reading

Reporting to the Head of Global Business Services, the GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting as the … key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/… impact of continuous improvement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare More ❯

drives the smooth adoption and stability of digital services across our Trust and the wider health system. You will be responsible for: Leading change: Owning the development, implementation, and delivery of ITIL Change processes to govern all digital system updates and improvements. Ensuring compliance: Maintaining rigorous adherence to ISO 20000 (2018) Standards , safeguarding our critical DDaT services and patient … data. Adding value: Partnering with external suppliers and project teams to ensure new digital services (EPR, telehealth, etc.) are stable, scalable, and meet service standards. Operating autonomously: Working as a specialist technical resource on projects, requiring minimal supervision to deliver critical tasks. This role is ideal for a proactive expert who thrives on ensuring operational excellence while delivering better … plan reviews. Act as the expert advisor on Digital Change Management, communicating complex, multi-stranded technical issues and proposed policy changes to managers and stakeholders across the Trust. 2. Service Delivery and Technical Expertise Lead and deliver technical projects related to infrastructure upgrades, system decommissions, and the introduction of new services to end-users. Serve as the point More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese Speaking, Reading: The … and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and complaints professionally Maintain … accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication and interpersonal skills Speak Chinese More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese Speaking, Reading: The … and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and complaints professionally Maintain … accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication and interpersonal skills Speak Chinese More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote … time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Service Advisors help them to get the … apply, we’d love to hear from you. About You You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction. You will also have/be: Good standard of education, preferably up to A Level or equivalent Previous frontline customer service experience from a fast More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

cost-effective services, while acting as the bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements are adhered to. … continuous improvement initiatives to enhance efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead … structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities and meet deadlines. Ideal Candidate A proactive IT professional who thrives on accountability and relationship-building. You'll be confident holding vendors More ❯

venture, driving digital infrastructure transformation. Our People Team shapes the employee experience and delivers the strategy that powers our business. We’re hiring an HR Manager to lead the delivery and improvement of core HR services, manage third-party suppliers, and drive complex people projects that support cultural and organisational change. This role blends strategic thinking with hands-on … cases, and coach managers Partner with HRBPs on annual processes (e.g. pay review, performance) The successful HR Manager will have: Broad HR expertise with a focus on operations and service delivery Proven experience managing complex HR projects Strong influencing and coaching skills across all levels Experience managing suppliers and multi-level teams Nice to Have: CIPD qualification To More ❯

accordance with risk assessments, method statements, and company H&S policies. Maintain site documentation to required standards for audits and compliance. Support the team in providing 24/7 service delivery, including participation in the out-of-hours call-out rota. Build and maintain strong working relationships with clients and site representatives. Supervise subcontractor works where required, ensuring More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯

the performance of a customer-focused team within the technology and telecoms industry. This role is based in Reading and requires strong organisational and leadership skills to ensure exceptional service delivery. Client Details This is an exciting opportunity to join a medium-sized organisation within the technology and telecoms sector. The company is focused on delivering innovative solutions and … to-day operations of the contact centre to ensure smooth workflows. Lead, coach, and develop a team to achieve key performance indicators. Implement strategies to enhance customer satisfaction and service quality. Monitor and analyse performance metrics to identify areas for improvement. Collaborate with other departments to address customer needs effectively. Handle escalated customer issues and provide resolutions promptly. Maintain … trends and best practices. Ensure compliance with company policies and regulatory requirements. Profile A successful Contact Centre Manager should have: Proven leadership experience in a contact centre or customer service environment. Strong understanding of the technology and telecoms industry. Excellent communication and interpersonal skills. Ability to analyse data and make informed decisions to improve performance. Proficiency in using customer More ❯

ensuring that all developments are delivered on time and within budget. Work closely with clinical and operational stakeholders across the Trust to identifyopportunities for AI and robotics to improve service delivery. Facilitate change management processes, ensuring that new technologies are effectivelyintegrated into existing workflows and that staff are supported through training anddevelopment. Engage with external partners, including other NHS … Prism, Automation Anywhere, UiPath, Knime, Alteryx or Power Automate.* Desirable Experience working within the NHS or a healthcare environment, with knowledge of healthcare-specific digital systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April More ❯

Program Management Strategic Leadership and Partnership Analytical and Judgement Skills Communication and Relationship Management Budgetary Management HR Management Planning and Organisation Technical Expertise Research and Development Freedom to Act Service Policy and Development Please see job description for more information. About us Diversity makes us interesting Inclusion is what will make us outstanding. Inequality exists and the journey to … within the Urgent Care Group. This involves acting as the primary liaison, building strong relationships with clinical and operational teams to deeply understand their needs, priorities, and barriers to service delivery. A core responsibility is leading the planning and execution of digital initiatives , which includes developing project plans, managing associated budgets, creating clear business cases, and ensuring that all … team to elevate and secure timely resolution of digital challenges. Success is measured by using data analysis and business intelligence to evaluate the effectiveness of initiatives and drive continuous service improvement. Crucially, the Partner must also lead internal communication, translating complex technical concepts for non-technical audiences, leading training workshops, and fostering a culture of innovation and professional development More ❯