Reading, England, United Kingdom Hybrid / WFH Options
Project People
ServiceDesigner – Transformation – IT/BSS Reading – Hybrid working 06 months Contract role We’re hiring a Contract Operations ServiceDesigner to lead the definition and delivery of robust, scalable operational services across IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance … meeting key readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain Service Design artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and … compliance standards. Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL, ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi More ❯
Role title : Lead ServiceDesigner Location : Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead ServiceDesigner to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients … across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and … Line manage junior team members and lead community development activities. Lead on the development of the community, applying Design Operations principles Requirements: Experience: At least 7 years of relevant service design or UCD experience, including experience within agile teams and complex programmes Demonstrated application of service design methods and tools. Experience in consultancy Coaching, mentoring, or management experience More ❯
Role title : Lead ServiceDesigner Location : Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead ServiceDesigner to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients … across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and … Line manage junior team members and lead community development activities. Lead on the development of the community, applying Design Operations principles Requirements: Experience: At least 7 years of relevant service design or UCD experience, including experience within agile teams and complex programmes Demonstrated application of service design methods and tools. Experience in consultancy Coaching, mentoring, or management experience More ❯
We are looking for a highly skilled ServiceDesigner to play a pivotal role in shaping and embedding operational service capabilities across both legacy and transformed technology landscapes. This will be working for a high profile client with 2 day hybrid each week in Reading. This is a key position within Service Operations and Assurance function … ensuring that service designs are robust, scalable, and aligned to long-term business strategy. You will work closely with Service Readiness and partner organisations to ensure smooth transitions, operational effectiveness, and service stability. The role will involve driving the standardisation of service design processes, evaluating supplier capabilities, and refining in-life operational processes to deliver the … right outcomes for our customers. Key responsibilities include: Delivering operational service design across IT, Network, and Business environments. Aligning service design to business strategy and operational maturity goals. Ensuring effective service transition and accountability with partners. Embedding consistent and standardised service design processes across internal teams and partners. Supporting operational strategy through service design, configuration More ❯
