1 to 25 of 30 Permanent Service Management Jobs in Reading

technically strong architect to take ownership of end-to-end ServiceNow architecture, lead technical governance and drive the delivery of complex telecommunications service management solutions. Job Responsibilities/Objectives You will be responsible for defining and governing the overall ServiceNow platform architecture, ensuring scalable, secure and integrated solutions … across Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), Customer Service Management (CSM) and the Common Service Data Model (CSDM). Key responsibilities will include: Architecture & Technical Leadership: Define and own the target ServiceNow architecture, covering instance strategy, role-based access control ...

Sales Executive (IT Service Management) Reading - Hybrid (3 On-site, 2 WFH) £40,000 - £50,000 + Commission + Benefits Are you an experienced IT Service Management sales professional looking to join a global leader where you can take ownership of both new business development … clients, and play a key role in expanding a highly respected ITSM solutions portfolio? This is an exciting opportunity to join a market-leading Service Management specialist with a strong reputation for helping organisations improve their IT operations through consultancy, training, support services and technology solutions. You will ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

office-based working in the Reading area and at home.The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change … conditions and established technical standards such as CMMI and ISO.Engage in and provide support for transition/transformation efforts.Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing … configuring and optimising HaloITSM solutions. Duties: Lead client discovery workshops to understand service management requirements and challenges Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting Support integrations, data migration, testing and deployment Deliver client training, knowledge transfer and post-implementation support Work ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations, service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

vacature voor ons kantoor in Reading, Verenigd Koninkrijk. We zijn op zoek naar een Sales Executive met een sterk track record in IT Service Management (ITSM) solution sales. Dit is een geweldige kans om aan de slag te gaan bij een wereldwijde leider in IT Service Management … nieuwe logo's stimuleren door middel van outbound prospectie, gerichte campagnes, netwerken en partnerbetrokkenheid Identificeren en betrekken van besluitvormers binnen IT, Operations en Service Management Een gekwalificeerde verkooppijplijn opbouwen en beheren Eigenaar zijn van de verkoopcyclus vanaf het eerste contact tot en met de afsluiting en overdracht Accountbeheer ...

looking for the opportunity to build your own pipeline, secure new logos, and join a global organisation with a strong reputation across IT support, service desk and service management solutions? This is an excellent opportunity to join a market-leading IT services organisation in a predominantly … building lasting relationships with senior decision-makers and managing the sales process from initial engagement through to close. Working closely with technical and service delivery teams, you'll develop tailored solutions centred around outsourced Service Desk, IT Support and End User Support services. Following successful onboarding ...

looking for the opportunity to build your own pipeline, secure new logos, and join a global organisation with a strong reputation across IT support, service desk and service management solutions? This is an excellent opportunity to join a market-leading IT services organisation in a predominantly … building lasting relationships with senior decision-makers and managing the sales process from initial engagement through to close. Working closely with technical and service delivery teams, you'll develop tailored solutions centred around outsourced Service Desk, IT Support and End User Support services. Following successful onboarding ...

DESCRIPTION Project Manager (Digital Information - IT Supplier & Category Management) Seeking an IT Supplier & Category Management specialist with demonstrable experience managing Technology and Professional Services suppliers, developing category strategies, leading sourcing and procurement activities, negotiating contracts, and governing supplier performance through SLAs, KPIs and supplier reviews. Active SC Clearance … hybrid working basis Job Purpose The IT Supplier Manager leads and supports the definition and execution of the IT supplier strategy and management framework, in partnership with the Digital Information leadership team. This role is accountable for supporting the IT Supplier Senior manager in overseeing ...

KPIs: calls, demos booked, proposals sent, and deals advanced Provide regular, honest forecasting to leadership — no surprises Collaborate with Sales Engineering, Implementation, and Account Management to ensure a smooth hand-off post-close What You’ll Bring 5+ years of B2B SaaS or field service industry sales experience … growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices ...

deeper penetration into accounts that already know and trust us. What You’ll Do Close — At Volume Receive warm inbound leads from the Account Management team and marketing — the majority of your pipeline is already primed Run several demos per day with existing customers, moving deals through a short … taking a business from surviving to thriving — you sell transformation, not software Strong command of Salesforce or equivalent CRM Experience in SaaS, field service, or trades industries is advantageous Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

sales team and play a key role in generating new business opportunities. If you have experience in B2B sales, business development, IT Services or Service Management , or you're looking to take the next step in your sales career, this could be an excellent opportunity for you. … resilient mindset. Excellent spoken and written English. Experience using a CRM system; Salesforce experience would be advantageous . A background in IT Services or Service Management is desirable but not essential. What's on Offer? £26,000£32,000 basic salary - OTE Double Uncapped earning potential 24 days ...

Manager (CDM) is a direct client contact position responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met, determining and monitoring initiatives to improve deal P&L, and helping customers obtain … optimum value of the contracted servicesThe CDM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination.The CDM understands the client at the local, country, region ...

TeamJoin a high-performing Market Area team of Packet Core Engineers, Solution Architects, and Support Solution Experts delivering advanced support services to leading communications service providers. This Solution Support Expert role has a strong Market Area Solution Architect focus and is primarily aligned to UK customers, while also providing … customers, you will own critical issues from initial engagement to resolution, isolate faults across complex multi-node environments, manage high-priority Customer Service Requests, and lead emergency response for business-critical network incidents. Depending on priorities, you may also contribute to engagements for other customers across the Customer Unit ...

Join a high-performing Market Area team of Packet Core Engineers, Solution Architects, and Support Solution Experts delivering advanced support services to leading communications service providers. This Solution Support Expert role has a strong Market Area Solution Architect focus and is primarily aligned to UK customers, while also providing … customers, you will own critical issues from initial engagement to resolution, isolate faults across complex multi-node environments, manage high-priority Customer Service Requests, and lead emergency response for business‐critical network incidents. Depending on priorities, you may also contribute to engagements for other customers across the Customer Unit ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through ...

very best value from digital contracts and ensuring technology assets are well-managed, reliable, and cost-effective? Join us as our Contract and Asset Management Lead and play a key role in shaping the future of our Digital, Data & Technology services. In this pivotal role, you'll take ownership … make a big impact in a growing digital function -- we'd love to hear from you. Main duties of the job Lead the management of digital contracts, including renewals, performance monitoring, and supplier engagement. Maintain an accurate and up-to-date technology asset register, ensuring full lifecycle oversight from ...

scientific equipment to deepen our understanding of the natural environment and inform decisions with real-world consequences.We are now investing in a new Asset Management System, creating a single, trusted source of information and transforming how our scientific assets are managed across the organisation. As such, we are looking … governance, data standards and operating model required for long-term success. Your new role You will lead the continued implementation, governance and operational management of the Science Asset Management System, acting as product owner and service lead during a critical transition into live delivery. Working across scientific ...

will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery. Working Pattern Hybrid — up to 3-4 days on site … Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools, log files, and automated alerts Investigating Windows Event Viewer and application logs to identify root causes of errors Creating and updating knowledge base articles ...

that underpin major national defence programmes, ensuring suppliers deliver against commercial, operational and strategic objectives. Key Responsibilities: Developing and executing IT supplier and vendor management strategies. Managing the full supplier lifecycle from selection and onboarding through to contract renewal and offboarding. Leading sourcing activities, competitive tenders and commercial negotiations. … Building strong partnerships with key technology suppliers and service providers. Driving supplier performance through robust SLA, KPI and governance frameworks. Managing supplier reviews and identifying opportunities to improve quality, innovation and cost efficiency. Working closely with Digital, Procurement, Finance and Service Management teams to optimise supplier performance. ...

client.You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.Working PatternHybrid — up to 3-4 days on site per weekRotating … according to SLAAssisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environmentsActively tracking application health using performance management tools, log files, and automated alertsInvestigating Windows Event Viewer and application logs to identify root causes of errorsCreating and updating knowledge base articles ...

candidates must be comfortable working across both modern and legacy packaging technologies. You will work closely with application owners, desktop engineering, infrastructure, security and service management teams, and deal directly with customer stakeholders. You must be able to take ownership of packaging requests, manage priorities and explain risks … builds. Provide third-line support for packaging and deployment issues, diagnosing failures using installer logs and troubleshooting tools. Work within Change, Release and Configuration Management processes, maintaining accurate records, package documentation and working instructions. Produce deployment and application estate reporting to support decision-making and lifecycle planning. Contribute ...