best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive ServiceManagement best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS Remote Installation Services o ADS Automated Deployment more »
resolutions for reference purposes. Creation of knowledge-base articles and FAQs for use both internally and externally. To maintain a high degree of customer service for all support queries and adhere to all servicemanagement principles. Flag Technical escalations Experienced Required: IT Support 1+ years experience providing more »
attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for servicemanagement integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory … IT, Telecom design, and OSS/BSS architecture. Extensive experience in Data modelling, mapping and integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and more »
working for Ultima and our customers. At Ultima, we’re driven by a shared passion for putting the right technology solution, technical expertise and servicemanagement into place, so that no matter where you are on your IT journey, we can make technology a positive asset, aligned with … Build an understanding of the customer landscape, competitors, and frameworks • Align closely with Sales Support and other Ultima departments to deliver effective level of service to client • Champion the customer/client at all levels internally • Build new business relationships using existing industry contacts • Play an integral role in … the key interface between the customer and all relevant divisions • Work in alignment with relevant vendors & partners Requirements Must-have qualifications: • Proven IT Account Management or Territory Sales experience • A demonstrable background in being successful • Experience building relationships with a 'best outcome' focus • Ability to grasp business complexities • Work more »
delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. Additionally, you will have … be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT ServiceManagement and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support more »
Audio Visual Service Coordinator £24,000 - £28,000 pro rata Reading Part-Time; 9.00 - 15.00 (can be flexible) Permanent Our client is looking for an Audio-Visual Service Coordinator to coordinate all their Audio-Visual Service Contracts whilst live and provide a high level of support and … with exciting well-known brands to broaden customer experiences with the sole purpose of changing the way people work and communicate. The Role The Service Coordinator plays a vital role in ensuring seamless technical support services and maintaining strong customer relationships. Our client is responsible for managing service callouts, coordinating technical visits, and overseeing the administrative aspects of service contracts. The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. Key Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two more »
