ITSM Transformation Manager
Reading, Oxfordshire, United Kingdom
Virgin Media Ltd
This role will serve as the strategic lead for the enterprise-wide ITSM Transformation Programme at Virgin Media O2. The successful candidate will be responsible for driving the strategic direction, governance, and delivery of the programme to ensure alignment with business objectives and long-term IT service excellence. Key … Responsibilities: Provide strategic leadership and direction to the ITSM Transformation Programme team , ensuring successful delivery against defined outcomes and business objectives. Represent the programme at monthly senior leadership team (SLT) Steering Committees , presenting updates with clarity, authority and influence, and clearly articulating the programme's progress, challenges, and value … and credible communicator , able to influence at senior levels and work collaboratively with a wide range of stakeholders to align, prioritise, and progress complex transformation requirements, including presenting to steering committees, providing strategic insight, and influencing executive decision-making. Experience working in or alongside Network Operations, Service Assurance, or More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: