2 of 2 Permanent User Research Jobs in Reading

functional and non-functional requirements, maintaining full end-to-end traceability. Apply structured prioritisation techniques such as MoSCoW in line with DSDM principles. Produce user journeys, workflows, and wireframes using tools such as Figma or Miro. Conduct user research activities including observation and contextual inquiry to identify … usability improvements. Translate requirements into structured user stories within Azure DevOps (or similar tools). Define clear, testable acceptance criteria using Behaviour-Driven Development (Given/When/Then). Work closely with the Architect to ensure alignment between requirements and system architecture. Support sprint planning, backlog refinement, reviews ...

business objectives. Lead the development and evolution of agent-facing products that deliver measurable value. Prioritise initiatives using customer insight, operational performance data and user feedback. Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. Translate complex business challenges into practical … change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical ...