IT Service Desk Support Apprentice
- Hiring Organisation
- QA
- Location
- Redditch, Worcestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £15,600 - £21,158 per annum
providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk … Docs Attend the site and carry out any on-site support work as required Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication Desirable skills: Friendly and approachable attitude Patience and empathy when helping users Focus on delivering a positive user experience ...