2 of 2 Permanent User Experience Jobs in Redditch

closely with business colleagues across project and product delivery teams, while also coaching and mentoring fellow analysts. From requirements gathering and process improvement to UX design and change adoption, this role demands versatility, insight, and leadership. Experience working with complex systems is essential for this role, preferably Salesforce or … a similar system. Key Requirements Experience leading business analysis within large-scale business change initiatives. Proven track record of managing and mentoring analysts. Ability to drive effective cross-team collaboration and strategic decision-making. Skilled in creating design artefacts, user journeys, and service prototypes. Experience working with … level BCS BA, Lean Six Sigma – desirable). Excellent organisational and workload prioritisation skills. Strong communication and stakeholder management capabilities. Strategic thinking with a user-centred and value-driven approach to change. Salary This permanent position offers a salary of £57,000, plus excellent benefits and flexible working opportunities. More ❯

market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep … and implement process improvements to enhance service quality and efficiency. Drive initiatives such as automation, knowledge base development, and self-service solutions to improve user experience. Develop and execute strategies to increase first-contact resolution rates and reduce issue escalations. About you You will be a seasoned professional in … proven track record of leading service desk teams, managing SLAs/KPIs, and driving continuous improvement. You combine strong technical knowledge with hands-on experience in service desk tools like ServiceNow, Zendesk, or JIRA. You're commercially aware, analytical, and confident in using data to inform decisions and report More ❯