2 of 2 Permanent Customer Engagement Jobs in Redhill

or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of … coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock … field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers.Qualifications & Experience of Technical Service Manager/Operations Support ManagerExcellent communication and interpersonal skills.Highly customer-focused with a proactive and flexible mindset.Strong problem-solving abilities and independent decision-making.Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling).Technical background in IT More ❯

or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central … point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with … managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers. Qualifications & Experience of Technical Service Manager/Operations Support Manager Excellent communication and interpersonal skills. Highly customer-focused with a proactive and flexible mindset. Strong problem-solving abilities and independent decision-making. Royal Navy or MOD technical communications experience (COMSAT, MILSAT, MNE, Message Handling). Technical More ❯