2nd line levels of technical support to the clients Life business, covering all areas of IT deployed within the company. In particular: Provide excellent customerservice and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and … administration of mobile devices, ideally Apple iOS. Scripting ability with PowerShell. Good working knowledge of Atlassian products e.g. Jira. Principal Skills Strong communication and customerservice skillset is essential in order to effectively communicate to the business and understand their requirements and or issues. Proven analytical and problem … working in a team-oriented, collaborative environment. Able and willing to work unsocial hours from time to time in order to provide the required service to our customers. more »
Our client, known for providing exceptional customerservice and client care, is looking for an IT Helpdesk Coordinator to join their expanding team. Here, you'll be part of a company that stands out in the industry for their commitment to treating their clients with the utmost care … Perks: Competitive salary: £27k - £32k DOE Performance bonus Training opportunities Frequent team social events Your Role: Serve as the first point of contact for customer inquiries, ensuring top-notch service Build and maintain strong relationships with customers and partners Manage and resolve service cases efficiently Grow your … supportive environment Gain expertise in small & medium business IT solutions (Microsoft Windows, Office 365, networking, etc.) What We're Looking For: Experience in a service role (not necessarily IT) Strong communication skills Willingness to work occasional (paid) overtime Excellent organisational skills and attention to detail If you're ready more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity … for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to deliver high-quality … IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available more »
Reigate, England, United Kingdom Hybrid / WFH Options
Opus Technology
Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who were awarded Company of the Year and the Business Growth award at the Surrey Business Awards 2022? Due to our impressive consistent growth and strong ambitions within the IT & Telecoms sector … offers valuable training and career development. This role will have overall accountability for the integrity of our business data and management reporting. Join our Service Delivery Team Working with our Business Analyst, you will supporting the improvement of our business efficiency through analysis of internal processes aligning them with … leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards ? Where? Join our Sales Team Due to our exciting, ongoing growth within the IT & Telecoms Sector … Generating own leads by calling and booking appointments Demonstrating strong conversion of company-generated leads and appointments Building prospect pipeline managing revenue/new customer pipeline Canvassing new business from current client database Inspiring junior sales consultants, in return leveraging them as a source of new business leads Salary … while leveraging best of breed technology partners such asMicrosoft,Mitel,8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »