Service Desk Analyst
- Hiring Organisation
- Optima Recruitment
- Location
- Reigate, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £50,000 per annum
smoothly. What You’ll Do Provide first/second line support and manage incidents via the IT Service Desk. Troubleshoot device, application, access, and Microsoft 365 issues. Manage user/device lifecycle: onboarding, offboarding, permissions, assets. Administer MFA/SSO, password resets, access reviews, and support audits. Support cloud … identify improvements/automation. Create documentation and deliver user training. What You’ll Bring Solid IT support/service desk experience. Strong knowledge of Microsoft 365, Windows 10/11, mobile OS, Intune, Entra ID/Azure AD. Understanding of networking basics and security tools (Defender, Mimecast ...