Mobile Support Team Leader
- Hiring Organisation
- Opus Technology
- Location
- Reigate, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- £36000 - £40000/annum
month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function. Additionally, you will be responsible for: • To promote and conduct exemplary customer … Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process • Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends ...