10 of 10 Permanent ISO/IEC 27001 Jobs in Renfrewshire

enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR / contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM / ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR / UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA / DPIA frameworks … and lawful intercept / emergency call handling. DevOps & Automation Establish CI / CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation / Terraform / CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs / SLAs (AHT, CSAT / NPS, abandonment rates) and build real-time dashboards More ❯

Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya / Cisco / Genesys to Amazon Connect Design IVR / contact flows, Lex bots, Contact Lens analytics, agent assist Architect workforce & quality management solutions ✅ Integration & Platforms Integrate with … streaming & real-time analytics Use AWS services like Lambda, EventBridge, Kinesis, DynamoDB, Glue, Athena ✅ Security, Compliance & Governance Implement IAM, KMS, VPC, PrivateLink, encryption & secure networking Ensure adherence to GDPR / UK GDPR, PCI-DSS, ISO 27001 Own PIA / DPIA processes, data retention, emergency calling support ✅ DevOps & Automation Establish CI / CD (CloudFormation … / Terraform / CDK) Shift-left testing, versioning and automation for flows & Lambda ✅ Operational Excellence & Leadership Define KPIs / SLAs (AHT, CSAT, abandonment) Drive capacity planning, resilience testing, incident response Executive stakeholder engagement, business case creation, governance reporting Required Experience 15+ years architecture / engineering 10+ years enterprise contact centre platforms 5+ years Amazon Connect Strong More ❯

enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR / contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI / CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs / SLAs including AHT, CSAT / NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO / ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including More ❯

Proven Senior Solutions Architect / Technical Solutions Architect required to lead the design and delivery of enterprise-grade, AWS contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record as a principal-level Architect of … technology decisions with global compliance standards. The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. You will design and implement IVR / contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API-driven architectures using AWS services. Key Skills Extensive contact centre technologies … EventBridge, Kinesis, CloudWatch, DynamoDB Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit) Hands-on experience with IaC (CloudFormation / Terraform / CDK) and serverless development (Node.js / Python) Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week More ❯

information and cloud security, particularly Azure and Microsoft 365 . Hands-on experience with SIEM, DLP, IAM, EDR, WAF, and SASE tools. Solid understanding of frameworks such as ISO 27001, NIST, CIS, and the Well-Architected Framework . Relevant qualifications such as CISA, CISM, SABSA, or TOGAF (preferred). Excellent communicator who can translate complex security More ❯

analysis, and performance optimisation. Maintain internal documentation, CMDB entries, and knowledgebase articles. Collaborate with cybersecurity teams to enhance cloud security posture. Apply and maintain Azure security policies aligned with ISO27001, NIST, CIS, Essential 8 and Cyber Essentials Plus. Provide guidance and training to colleagues transitioning from on-premise infrastructure roles Technical skills: Extensive hands-on experience supporting Azure Cloud environments More ❯

close them. Knowledge of project management methodologies and frameworks. Excellent people management skills Excellent communication and interpersonal skills Experience Coaching and mentoring an IT Security team. Experience with ISO 27001. Audit experience. I n return; In addition to the great training and the opportunity to develop your personal, technical and leadership skills - company perks include: Generous Holiday Competitive More ❯

data protection legislation (e.g., GDPR) - Knowledge of project management methodologies and frameworks - Excellent communication, interpersonal, and problem-solving skills - Ideally CISSP certified or working towards this - Experience with ISO 27001 and conducting audits is desirable The client offers a comprehensive benefits package including a leading non-contributory pension, private medical insurance, free onsite parking, as well More ❯

technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable engaging at all levels of the organisation. What’s on Offer: The salary More ❯

Information Security Manager Up to £65,000 Glasgow / Hybrid 3 days in office I'm looking for an Information Security Manager to work for a Glasgow-based client who are looking to harden their GRC policies and controls focusing heavily on PCI-DSS and ISO27001. This is a GRC-led leadership position and is integral to this organisation … will have worked autonomously in this capacity previously. This role does not provide sponsorship. What You'll Be Doing: Assisting the Head of IT with developing the scope for ISO27001 certification Achieving ISO27001 certification further down the line Coordinating the client's efforts to achieve / maintain compliance with PCI-DSS and NIS. Leading a small but growing information … developing security compliance in line with PCI-DSS and ISO27001. Experience working in an Information Security function in a managerial / mentorship capacity. Practical knowledge of PCI-DSS, ISO27001 and NIST. Experience implementing and validating security controls. Experience developing and improving long-term security strategies based on your knowledge of industry standards A go-getter who's able to More ❯