1 to 2 of 2 Permanent Problem Management Jobs in Renfrewshire

services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors … tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems Fluent more »

Job Description The UK Secure High Priority Incident Management process aims to ensure fast restoration of all contractually agreed high priority Incidents 24/7 365 days a year through a combination of day and night shifts with possible temporary out of hours oncall (Standby). The service provides … effective communication and coordination between the DXC technical teams, DXC Delivery Management and Customer Management. The primary focus of the High Priority Incident Manager is to drive restoration of high priority Incidents that have a direct impact on the client’s business; to lead and ensure ownership, communication and … HPIM is involved in the incident review phase (Post Incident and Root Cause reviews). Sponsors the continual development and socialization of the Situation Management Process of high priority Incidents across Delivery. Liaises with High Priority Incident Manager counterparts across other DXC Regions and proactively remains cognizant of industry more »