IT Service Operations Coordinator (MOD Strategic Service Desk)
- Hiring Organisation
- Apogee Corporation**
- Location
- Bishopton, Renfrewshire, Scotland, United Kingdom
- Employment Type
- Permanent
DETAILS We are looking for a MOD Strategic Service Coordinator to support high-priority client accounts, ensuring service performance stays on track and SLA and KPI targets are consistently met. This is a hands-on, onsite role where no two days look quite the same. You will be working closely … Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers and related equipment to multiple sites Using procurement routes via IT to support service ...