2 of 2 Permanent Service Management Jobs in Renfrewshire

well-rounded architect to play a pivotal role in stabilising and evolving a complex outsourced IT environment. The successful candidate will be instrumental in shaping future-state architecture, reviewing service management practices, and driving strategic tech change initiatives. This role requires someone who can bridge the gap between technical delivery and business outcomes, ideally with experience in financial … services. Key Responsibilities Design and deliver scalable infrastructure and cloud solutions aligned with business goals. Lead technology change initiatives across infrastructure platforms and service delivery. Review and enhance service management models within an outsourced environment. Engage with stakeholders to translate business needs into actionable technical solutions. Candidate Profile Essential Experience Proven background in Solutions Architecture , with a … strong emphasis on Infrastructure Services and Cloud Platforms . Experience working within or alongside outsourced IT service agreements . Strong understanding of business outcomes and how technology enables them. Comfortable with service management frameworks and delivery optimisation. Development experience is advantageous. Desirable Exposure to data integration projects. Familiarity with Azure, AWS, or GCP . Knowledge of enterprise More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯