or applications leadership roles. A background in digital automation, process improvement, or AI-based solutions. Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics). Excellent communication and stakeholder management skills. Solid grasp of CRM systems (Microsoft CRM preferred). Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk). Degree in IT, Computer Science or related More ❯
or applications leadership roles. A background in digital automation, process improvement, or AI-based solutions. Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics). Excellent communication and stakeholder management skills. Solid grasp of CRM systems (Microsoft CRM preferred). Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk). Degree in IT, Computer Science or related More ❯
maintain and improve service levels across the business. Key Responsibilities Provide 3rd Line technical support, handling escalations from 2nd Line. Diagnose, troubleshoot, and resolve complex IT issues. Maintain excellent communication and customer service at all times. Adhere to service management, security, and quality standards. Keep support tickets updated with detailed notes and time logs. Maintain and update client documentation. Requirements … Provider (MSP) environment. Strong experience with Windows desktop & server operating systems. Solid knowledge of Microsoft 365/Office 365. Networking experience, including VLANs and routing. Excellent verbal and written communication skills. Self-motivated, assertive, and able to work independently. Full and valid UK driving licence. Desirable Industry certifications such asMicrosoft, Network+, CCNA. Experience with security standards (e.g., Cyber Essentials). More ❯
