1st Line Support Engineer
- Hiring Organisation
- Data Careers
- Location
- Rochester, Kent, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
Bonus + On Call We are supporting an established organisation who is seeking to appoint a 1st Line Support Consultant to join a busy Customer Support team. The successful candidate will work as part of a team delivering a high-quality, professional customer support service in a 1st line support environment. The role involves using sound judgement to manage service requests from logging through to resolution, ensuring adherence to agreed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards to maximise customer satisfaction. Key Responsibilities The role is varied ...