Quality and Support Analyst
Alness, Ross-shire, United Kingdom
Teleperformance Ltd
new hire 'Agents' during nesting phase on the floor Provide Real Time support by resolving inquiries coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: