2 of 2 Permanent Customer Engagement Jobs in Rugby

Services to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities Lead and mentor a team of Transition and … Enterprise Technicians (all CCNA accredited) Act as a technical authority for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure … Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM) Strong leadership and people management capabilities Skilled in rack building, equipment configuration, and network advisory Confident in customer-facing engagements and technical presentations Experience creating and managing Statements of Work (SOWs) and governance processes Self-motivated, proactive, and committed to long-term growth within the organisation Desirable More ❯

doing as a Technical Manager? Lead the technical function within configuration services, providing direction to a skilled team of transition and enterprise technicians. Act as a technical authority for customer tours, solution presentations, and internal stakeholders. Stay ahead of industry trends, ensuring services are futureproofed and competitive. Partner with Solutions Architects and Chief Technologists to align with customer …/CCIE) are highly desirable, but proven experience is more important A leader with excellent people skills (able to inspire teams and simplify technical concepts for non-technical audiences) Customer-facing confidence (able to present, advise, and represent technical capability) Self-driven, energetic, and passionate about technology and service excellence This is a role for someone who thrives at … the intersection of technology, leadership, and customer engagement. If you want to be at the centre of a business critical, growing division and help shape its future and feel you have the required experience than apply now and one of our team will be in touch to discuss the opportunity with you in more detail. More ❯