1 to 1 of 1 Permanent Performance Metrics Jobs in Rugby

uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions and delivering exceptional customer service. Handle … and problem-solving abilities, with a focus on driving innovation and continuous improvement. Sound understanding of service operations, including service delivery, customer support, and performance management. Proficiency in data analysis and reporting, with the ability to utilize data to drive decision-making and improve service performance. Customer-focused mindset more »