NOC Manager
Rugby, Warwickshire, UK
Motorola Solutions
Understanding of contact centre systems including routing of multiple incoming demand channels (telephony, email, service management system, webchat), using data analytics to identify demand. Experience in service management technologies (Remedy and/or ServiceNow are desirable). Knowledge of service management processes e.g. Incident, Service Request, Event, Problem, Knowledge, Continual Service Improvement. Experience of Public Safety Communication technology and More ❯
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